> ## Documentation Index
> Fetch the complete documentation index at: https://docs.crealix.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for the most common issues with generation, rendering, publishing, uploads and Autopilot.

## Generation

> **A generation failed**
>
> The credits for the failed work are refunded automatically — check **Settings › Credits › Activity** to see the refund. Click **Try again** on the project. If a single scene failed, open it in the editor and use **Regenerate with AI** on that scene. If it keeps failing, simplify the prompt or topic (very graphic or copyrighted requests can be refused by the AI models) and [contact support](https://docs.crealix.ai/help/support.md).

> **My video has been generating for a long time**
>
> Long videos (10–20 minutes) and **Full AI video** take longer than short image videos. You can close the tab — generation keeps running and you'll be notified. If a short video is still generating after 30 minutes, [contact support](https://docs.crealix.ai/help/support.md) with the project name.

> **“Max concurrent generations” message**
>
> Each AI tool runs up to 5 generations at once. Wait for one to finish, then start the next.

> **“Not enough credits”**
>
> The creator shows the estimated cost before you start. [Buy a credit pack](https://docs.crealix.ai/billing/buy-credits.md), [upgrade](https://docs.crealix.ai/billing/plans.md), or lower the cost — shorter duration, **Images first** instead of full video, or a lower image quality.

> **The voice and captions don't match after I edited the text**
>
> Editing a scene's text doesn't re-record its audio automatically. Open the scene and click **regenerate** on its voice (1 credit). Crealix flags scenes whose text or voice changed since they were recorded.

> **A character looks different between scenes**
>
> Create the character in [Characters](https://docs.crealix.ai/workspace/characters.md) with a clear reference image and select it in the creator form. For animated scenes, use image-to-video from a scene that already shows the character.

## Rendering & download

> **Browser render is slow or stopped**
>
> Browser renders use your computer. Use a recent Chrome or Edge, keep the tab in the foreground, close heavy apps and don't let the computer sleep. If it fails, try again — or use **cloud render**, which is faster and keeps running if you close the tab.

> **I can't render, download or publish**
>
> Rendering, downloading and publishing need an active paid plan. If your plan is active and you still see this, check **Settings › Billing Information** for a failed payment.

> **The watermark is still on my video**
>
> The Crealix watermark is removed only with an active subscription — credit packs don't remove it. Videos rendered before you subscribed keep it; render them again.

## Publishing

> **Publishing failed**
>
> The account may have been disconnected or its permission expired. Go to [Social accounts](https://docs.crealix.ai/workspace/social-accounts.md), **disconnect** and **connect** it again, then use **Retry** or **Republish**.

> **My YouTube thumbnail wasn't used**
>
> YouTube only accepts custom thumbnails from verified channels. Verify yours at [youtube.com/verify](https://www.youtube.com/verify).

> **I can't connect Instagram**
>
> Publishing to Instagram requires a **Business** or **Creator** account. Switch your account type in the Instagram app, then connect it again.

> **TikTok asks for privacy settings**
>
> TikTok requires you to choose who can view each post. Pick it in the publish panel — or, for Autopilot, in the series destinations.

## Uploads & storage

> **My upload failed**
>
> Check the format and size: MP4, MOV or WebM for video; JPG, PNG or WebP for images; MP3, WAV, OGG or M4A for audio. Each tool shows its own limit (for example gameplay uploads are up to 4 minutes and 200 MB; custom music up to 20 MB).

> **Storage is full**
>
> Open [Media](https://docs.crealix.ai/workspace/media-library.md) and click **Free up space**, or upgrade for more storage.

## Autopilot

> **An episode needs attention**
>
> Open the series. Common causes: a disconnected account, missing TikTok privacy answers, not enough credits for the next episode, or an episode waiting for your approval past its deadline. Fix the cause, then **Retry** or **Put back in queue**.

> **I resumed a series but missed episodes didn't publish**
>
> That's by design — missed slots aren't backfilled. The series continues from the next slot. Use **Produce now** if you want an episode right away.

## AI agents (MCP)

> **My assistant can't see Crealix**
>
> Make sure the connector or app is enabled in your assistant and that you completed the Crealix sign-in. Remove and add it again if needed. See [Connect](https://docs.crealix.ai/mcp/connect-claude.md).

> **The agent keeps asking before spending**
>
> That's your safety limit. Change **Ask me before spending** or the daily credit limit in **Settings › Connected Apps**. See [Limits & safety](https://docs.crealix.ai/mcp/limits-and-safety.md).


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